Responsible Gaming at KiwisTreasure Casino
At KiwisTreasure, we believe that gaming should always be a source of entertainment — never a source of stress, financial strain, or personal harm. We are deeply committed to fostering a safe, transparent, and supportive environment for every player who joins us. Our responsible gaming framework is built on the principle that you are in control, and we are here to give you all the tools and information you need to stay that way.
Here at KiwisTreasure, we understand that while the vast majority of our players enjoy our pokies, live casino games, and jackpots purely for fun, some individuals may develop problematic gambling habits over time. We take this seriously, and we have dedicated significant resources to ensuring that our platform supports healthy play at every level.
Our Commitment to You
We at Kiwis Treasure Casino are licensed by the Alderney Gambling Control Commission under eGaming licence 155 C1. This licence is more than just a legal requirement — it reflects our obligation to uphold the highest standards of player protection. As part of the Super Group family, alongside well-known brands like Betway and Jackpot City, we operate under a robust governance structure that places responsible gaming at its core.
Our KiwisTreasure platform is designed with your wellbeing in mind. We do not encourage you to chase losses, play beyond your limits, or treat gambling as a way to earn money. Instead, we encourage you to set clear boundaries, take regular breaks, and reach out to us whenever you need guidance or support.
Responsible Gaming Tools We Offer
We provide a comprehensive set of tools that put you firmly in the driver's seat. You can access these features directly from your account settings at any time. Here is a summary of the key tools available to you at Kiwis Treasure:
| Tool | What It Does | How to Activate |
|---|---|---|
| Deposit Limits | Set daily, weekly, or monthly deposit caps | Via account settings |
| Session Time Limits | Limit how long you play in a single session | Via account settings |
| Reality Check | Receive pop-up reminders of time spent playing | Via account settings |
| Loss Limits | Cap the amount you can lose in a defined period | Via account settings |
| Cool-Off Period | Take a short break from our platform (24h to 6 weeks) | Contact our support team |
| Self-Exclusion | Temporarily or permanently close your account | Contact our support team |
We encourage all of our players to make use of these tools proactively — not just when things feel out of control, but as part of a healthy, mindful approach to gaming from the very beginning. At KiwisTreasure, we make it as easy as possible to set and adjust your personal limits whenever you need to.
Understanding Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or experience. At Kiwis Treasure, we want to help you recognise the early warning signs so you can act before the situation becomes serious. Ask yourself the following questions honestly:
- Do you spend more time or money on gambling than you originally intended?
- Do you find yourself chasing losses in the hope of winning back what you've lost?
- Has gambling started to affect your relationships, work, or financial stability?
- Do you feel irritable, anxious, or restless when you are not gambling?
- Have you lied to friends or family about how much time or money you spend on gaming?
- Do you borrow money or sell possessions to fund your gambling?
If you answered 'yes' to any of these questions, we strongly encourage you to use our self-exclusion tools and seek support from a professional organisation. Here at KiwisTreasure, we will never judge you — we simply want to help.
Self-Exclusion at Kiwis Treasure
If you feel that you need a break from our platform, we make the self-exclusion process straightforward and immediate. You can request a cool-off period or a full self-exclusion by contacting our support team via live chat or by emailing us at kiwistreasure@playersupportcentre.com. Once your self-exclusion is activated at KiwisTreasure, we will ensure that you no longer receive promotional emails or bonuses from us during that period.
We also participate in the broader responsible gaming ecosystem. If you choose to self-exclude, we recommend registering with independent third-party services that can extend your exclusion across multiple gambling platforms simultaneously.
Protecting Younger Players
At Kiwis Treasure, we have a zero-tolerance policy when it comes to underage gambling. Our platform is strictly for players aged 18 and over, and we carry out age verification checks as part of our KYC (Know Your Customer) process. If we suspect that a minor is attempting to access our games, we will suspend the account immediately pending further investigation.
We also strongly recommend that you use parental control software if you share your device with younger family members. Tools such as Gamban, Net Nanny, and CYBERsitter can block access to gambling websites and provide an additional layer of protection in your household. Here at KiwisTreasure, we support the use of these tools wholeheartedly.
Support Organisations and External Resources
We at Kiwis Treasure encourage anyone who is struggling with gambling-related issues to reach out to dedicated support services. You do not have to face this alone, and there are trained professionals who can help you take back control. Below are some trusted organisations we recommend:
- Problem Gambling Foundation of New Zealand – problemgambling.org.nz – Free, confidential support for New Zealanders
- Gambling Helpline NZ – 0800 654 655 – Available 24/7
- Gamblers Anonymous – ga.org – Peer support groups worldwide
- Gamban – gamban.com – Software to block access to gambling sites across all devices
- BeGambleAware – begambleaware.org – Expert advice and support resources
These services are independent of KiwisTreasure and offer free, confidential assistance. We encourage you to reach out to them without hesitation.
How to Contact Our Team
If you have any concerns about your gambling habits, or if you simply want to discuss the responsible gaming tools available to you at Kiwis Treasure, please do not hesitate to get in touch with us. Our support team is friendly, discreet, and ready to help.
- Live Chat: Available directly on our website
- Email: kiwistreasure@playersupportcentre.com
- Help Centre: help.kiwistreasure.com
We at KiwisTreasure are proud to stand behind every player who chooses to enjoy our pokies, table games, and live casino experiences. Your safety and wellbeing are not just a priority — they are a fundamental part of how we operate. Play smart, play safely, and remember: gaming is meant to be fun. If it ever stops feeling that way, reach out to us or one of the support services above. We are always here for you. Getting started is easy — simply use the quick KiwisTreasure login to access your account and review your responsible gaming settings at any time.
Frequently Asked Questions
How do I set deposit limits at Kiwis Treasure?
You can set your deposit limits directly through your account settings on our platform. Simply log in, navigate to the responsible gaming section, and choose your preferred daily, weekly, or monthly limit. Changes that reduce your limit take effect immediately at KiwisTreasure.
Can I take a break without permanently closing my account?
Yes, absolutely. We at Kiwis Treasure offer cool-off periods ranging from 24 hours up to six weeks. During this time, you will not be able to access your account or receive promotional materials from us. Contact our support team to activate this option.
What happens if I want to self-exclude permanently?
If you feel that permanent self-exclusion is the right choice for you, our KiwisTreasure support team will process your request promptly and confidentially. Once activated, your account will be closed and you will be removed from all marketing communications. We can also guide you toward third-party exclusion services for broader protection.
Is there a minimum age to play at Kiwis Treasure?
Yes. You must be at least 18 years old to register and play on our platform. We at KiwisTreasure conduct age verification checks on all new accounts and reserve the right to request documentation at any stage to confirm your identity and age.
Content updated: July 23, 2026